TERMS & CONDITIONS

CONDITIONS OF ACCESS TO THE CINEMA

Operator's and Consumer's Code of Conduct

When using our website you must comply with the terms and conditions of use. We may change these terms and conditions over time, so please read them every time you use this website. By continuing to use this website, you accept the current terms and conditions of use. If you don't agree with these terms and conditions please refrain from using this website. For further information or customer support, contact us by: care@empirecinemas.com.sa or call us at +966504226496

Cinema viewers obligations

Talking

Viewers must refrain from talking or communicating in any manner that is disruptive to other viewers while the movie in playing. Please be considerate to those around you

Eating & smoking

Eat and drink quietly to avoid disturbing other viewers
Smoking is strictly prohibited within cinema complex even the electronic cigarettes or VAPE.
No Food & Drinks outside Empire Cinemas are permitted

Movie Recording

Viewers are strictly prohibited from video recording or taking pictures of any trailer or movie within the cinema
Movie Recording Viewers are strictly prohibited from video recording or taking pictures of any trailer or movie within the cinema

Seating & Ticketing

Viewers are not allowed to place their feet or shoes on cinema seats
Viewers must retain their ticket stub; failing to show a ticket upon request or sitting in an unassigned seat is prohibited
Movie Attendance Viewers are required to arrive on time to avoid disturbing other viewers

Cinema staff has the right to ask for ID at anytime for age identification.

Clothing

Viewers must wear appropriate clothing and footwear that are aligned with KSA values and culture

To the Parents

Viewers and Parents should ensure their children are not left unattended and should try to minimize noise and disruption
Children below the age of 3 are not permitted inside our theaters.

Security

Cinema operator reserves the right to check your bags brought into the theatre

Other

Viewers should refrain from using any electronic devices (including phones, tablets or gaming devices and laser) during the movie
Failing to follow instructions employees, is prohibited
Viewers are not allowed to verbally or physically harass operator's employees

Operator's obligations towards viewers

Venue condition shall ensure their venues are maintained and in good condition.

Staffing Shall provide highly trained staff that is capable to manage and handle client inquiries, requests, and complaints.

Movie selection Shall provide a variety of movies that cater to different consumers’ backgrounds, ages, and preferences.

Ticket type availability Should aim to have different ticket pricing that matches consumer needs.

Food & Beverage To offer various food & beverages items to match consumer needs.

Movie Experience

Operator should aim to provide a quality experience by having cinema screens, seating, projectors, and sound systems in line with international cinema standards
Operator should start movies on time without any prolonged delays

Operator's obligations toward GCAM

Licensing

Operator shall abide by the standards, rules & regulations mentioned in the licenses covering activity, duration, etc.
If any of the information contained in the license has changed after the issuance of the license, the related operator must inform GCAM of this change

Movie Rating

Operator shall abide by the rating set by GCAM for the related movies; the rating must be showcased on the tickets, scheduling screens, and any related advertising material
Each cinema operator should have a copy of the film rating certificate from the distributor
Cinema employee has the right not to permit a customer to enter if he/she does not meet the age requirement according to the movie rating

Local production support Operators shall ensure that sufficient locally produced movies are broadcasted within their venues to ensure the promotion and development of the local production industry

Information provision The Operator may at any time provide GCAM with any cinema-related information and any other cinema-related data when required

The operator should cooperate and facilitate the work of the field monitoring and control officers during site visits

The complaint management Operator should channel any GCAM related complaint to the GCAM customer service department in order to take the necessary actions

Check Movie Age Classification Rating Details https://gmedia.gov.sa/en/age-classification that is shown prior to booking the movie.

Movie termination

Operator must terminate the exhibition of any movie deemed inappropriate by GCAM monitoring and control officers.

4DX Safety and Usage Guidelines

1. Height and Age Restrictions:

• Viewers below 100 cm in height or under 4 years of age are not permitted to experience 4DX.

• Children under 120 cm must be accompanied by a parent or guardian.

2. Health Restrictions:

• 4DX is not suitable for:

• Pregnant women.

• Seniors with disabilities.

• Individuals with heart, back, or neck problems.

• Those prone to motion sickness or with medical conditions.

3. Personal Belongings:

• Take care of fragile bags and personal belongings. The cinema is not responsible for loss or damage to improperly stored items.

4. Clothing Advisory:

• Avoid wearing delicate clothing or items that may be adversely affected by 4DX effects.

5. Water Control:

• Water control switches are located on the right armrest of your seat.

6. Prohibited Items:

• Hot beverages are strictly prohibited for your safety at all times.

7. Movement During the Movie:

• Minimize walking around during the movie for your safety.

General Terms and Conditions

Returns Policy

Movie tickets sold for Empire Cinemas are done so on a no returns, exchange, or cancellation basis. Refunds or complimentary passes will not be issued for incorrect selection of showtimes, dates, screening types (families or singles) ratings, or movies. Please review your booking summary carefully and double-check that the session and ticket information under the “You Have Selected” heading is correct before proceeding to checkout. By completing your transaction and clicking on the “Purchase Now” button, you agree to accept this policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Saudi Arabia is our country of domicile
https://ksa.empirecinemas.com/ will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia
We accept payments online using Visa and MasterCard credit/debit card in SAR.
Refunds will be done through the Original Mode of Payment for Guests users only and should appear in the customer’s bank account within 14 business days or more
Refunds to E-Wallet will be done for Registered users automatically
The full amount (without any associated booking fee) will be credited into your wallet and can be used again on any online purchase at Empire Cinemas.

E-Wallet Terms and Conditions:

To utilize the E-Wallet services, you must register an account with Empire Cinemas.
Wallet balance can only be used through the Empire Cinemas website or mobile application.
Balance in the wallet cannot be transferred to your bank account or any other account or exchanged for cash.
Wallet balance cannot be transferred to another Empire Cinemas customer.
All amounts in the wallet are subject to a validation of 1 Year from the refund date. You must check your wallet transactions to know the expiration date.
E-Wallet balance will be canceled if the Empire Cinemas account is deleted by the customer.
When paying with the wallet, the balance closest to expiration will be automatically deducted first.
Empire Cinemas reserves the right to amend these terms and conditions without prior notice to the customer.
E-Wallet is different from the Club Empire points rewards, each can be used separately to be able to redeem, make sure to place the desired E-Wallet money during checkout in the "E-Wallet box"
You can check your E-Wallet balance under "My Account"

How to request a Refund

To request a refund, go to “My Account”, view “My Bookings” and click on the booking you want to cancel. If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Cancelation of a booking can be done up to minimum 3 hours prior movie show date and time.

The refund amount to be credited instantly to your Empire Wallet.

Cancelation Policy

Empire Cinemas has the right to cancel any movie without prior notice due to uncontrollable circumstances, however, if we have customers contact details, the customer will be notified about movie cancelation.

Intellectual Property

Empire owns all of the material on this website. This includes all text, designs, logos, graphics, computer programs, audio, video and code (including HTML) in any form unless stated otherwise in these terms and conditions of use. None of the material on this website may be reproduced, downloaded, distributed, copied, republished, displayed or transmitted in any form whatsoever without our written permission. We grant you permission to view this website with a web browser provided that you do not:
Modify the material on this website
Resell the material on this website
Create derivative works from the material on this website.
We may withdraw this permission at any time without notice to you.
We may in our absolute discretion publish on this website material or information that you submit to us for:
Participation in competitions
A personal film review
Any other reason
By submitting information or material to us, you grant to us an irrevocable, perpetual, royalty-free, non-exclusive, worldwide license to
Use, reproduce, modify, sublicense, redistribute, adapt, transmit, publish, broadcast and display that information
Material and create derivative works from it;
Sublicense any of the foregoing rights to third parties.

Linking

It is strictly prohibited to create a hyperlink to this website unless we give you our permission in writing

Conduct

In using this website, you must not:

Disrupt the operation or security of this website or any accounts, servers, or networks connected or accessible through this website;
Use this website in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this website;
Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane, or indecent information or material of any kind, including without limitation any material constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law; submit any material of any kind which violates or infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trademark or any other proprietary right without first obtaining the permission of the owner or relevant right holder;
Submit any material of any kind which contains a virus or other harmful component;
Modify or delete any content on this website or add any content to this website; or
Attempt to gain unauthorized access to any part of this website.
We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

Security and Accuracy of Information

This website may vary from time to time.

Third-party sites

You may be able to access third-party sites from this website. We do not make any representations or claims in relation to the content, quality, or reliability of these sites, and our inclusion of a link to them does not imply that we have any relationship or affiliation with them.

Password

If you register with this website, you may be provided with a password. If you are provided with a password, you must keep it secret and secure.

General

Common law duty of care. We do not assume any common law duty of care towards you in providing the information on this website.

Disputes

Any dispute between you and us will be determined under the laws of the Kingdom of Saudi Arabia by the courts of the Kingdom of Saudi Arabia.

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